Job Openings

Our Re-insurance practice in Al Khobar is looking for a Claims Supervisor with at least 5 years experience to perform the following responsibilities –

Main Functions and Responsibilities:

• Plan an effective departmental structure.
• Devise a logical and smooth work flow.
• Coordinate with IT to have a proper IT system in place in line with business requirements.
• Designing service level agreements with insurance companies on behalf of clients in respect of claim servicing.
• To oversee effective implementation of delegated claims authority.
• Set procedures for initiating claim reviews.
• Set up proper systems to identify recoveries.
• Maintain liaison with underwriters.
• Maintain close relationship with principal insurers/ reinsurers/ retrocessionaries in order to ascertain their views on problematical issues.
• Set internal guidelines to aid claim processing, claim reserving.
• Regular and structured meetings with major clients/ insurers/ Account Executives.
• Coordination with HR on training of staff – emphasis on awareness of current market practices, Knowledge of best practice.
• Ability to advice customers on material developments pertaining to the claim.
• Preparing suitable responses to the insurer on behalf of the client or the Account Executive negotiating on their behalf.
• Ability to question all ambiguities and seek clarification from client where necessary.
• Ensures that all KPIs (Key Performance Indicators) meet and exceed the minimum standards.
• Adhere to the contents of the Operating Procedures Manual (OPM) and the Company’s overall internal procedures and policies.
• Nil E&Os.
• Miscellaneous tasks within the scope of work, as assigned by the direct manager.

The Requirements

• Previous experience working in reinsurance.
• Ability to work in a high-pressure environment;
• Proficient in Microsoft Word, Outlook and Excel
• Ability to professionally resolve and disperse grievances
• ACII or LOMA equivalents

Behavioral Skills

• Attention to detail
• Communication skills
• Decision making
• Organizational skills
• Multi-tasking skills

Education

Bachelor’s Degree

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We are looking for a bilingual candidate with experience in life insurance tele-sales in Bahrain.

Main Role and Responsibilities.

• Review contracts as required.
• Checks externally produced policy documents.
• Have a good working knowledge of the client’s insurance products available, insurance trading conditions, products and services.
• Handles all technical queries effectively.
• Demonstrates detailed knowledge and understanding of the insurance market, insurance principles and the ability to apply them in the day to day activities.
• Demonstrates detailed understanding of life insurance in Bahrain.
• Tailors product offering to client’s needs.
• Demonstrates an understanding of the concept of risk and how variables can affect the client, decisions in all classes of business.
• Develops and maintains a strong relationship with the retail customers and the market.
• Effectively manages the clients’ portfolios.
• Actively develops new business opportunities.

Qualifications

• Bachelors degree.

Experience

• Experience in life insurance sales is a must.

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