Job Openings

Our office in Dubai is currently looking for a Customer Service Officer to perform the following functions:

• Maintain high levels of customer satisfaction by dealing with member/client enquiries in an effective and timely manner.
• To offer the highest possible level of service to all our clients thereby assisting in retaining existing business and improving our persistency levels by maintaining excellent productivity and accuracy.

Main Responsibilities 

• Respond to all client enquiries relating to eligibility, plan benefit coverage, claims status, policy terms and conditions and strive for first call resolution.
• Communicate regularly with clients and our business partners regarding the insurance cover and related claims.
• Provide payment confirmation or clarifications as required to clients.
• Achieve / exceed set productivity and quality standards.
• Provide payment confirmation or clarifications as required to clients.es and staff to resolve client issues.
• Maintain accurate records and files as required.

Education and Experience 

• High School/University/Diploma degree is required
• Fresh graduate or 1-2 years’ experience in customer service.

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We are looking for a Bahraini candidate with 2-3 years of experience in human resource or administration.

Job Summary

To provide HR administrative support on day-to-day basis and support the HR team in providing a comprehensive HR service to managers and staff within the organization.

Responsibilities as an HR Officer

Providing HR support to line managers and employees, explaining procedures and policies in a timely effective manner.

Assisting the HR department in completion of HR projects.

Assisting the HR department in administering the performance management system.

Entering data into the database or HR system for maintaining accurate records.

Providing data for and preparing management information reports and documents.

Liaising with Finance Department in payroll, Leave & absence recording etc.

Maintaining and developing the filing system of personnel.

Assisting the human resource officer with the maintenance and development of human resource procedures and policies.

Advising staff regarding personnel, benefits, and pay issues.

Administering staff benefits, programs, and events.

Adheres to the contents of the Company’s overall internal procedures and policies.

Miscellaneous tasks within the scope of work, as assigned by the direct manager.

Education

Bachelor’s degree in Business management/ human resources management or equivalent.

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Our broking team in Jeddah is looking for a Senior Broker- Medical Insurance with at least 5 years’ experience to perform the following responsibilities –

Job Summary:

1. To secure acceptable terms and conditions and place in accordance with client requirements.
2. Assist the Broker in the placement of small and medium size risks.
3. Handles the placement of large, mega and complex risks.

Main Functions and Responsibilities:

1. Monitors workflow and take appropriate action as required.
2. Demonstrates detailed knowledge and understanding of the insurance market, the basic insurance principles and ability to apply them in the day-to-day activities.
3. Places business in the market in order to achieve contract certainty.
4. Handles all technical queries effectively.
5. Establish a good working relationship with the Account Executive and Broker.
6. Provides in depth and expert advice to Clients/Brokers.
7. Demonstrates knowledge and understanding of rating procedures.
8. Understands the potential for risk improvement.
9. Has detailed understanding of more complex product features benefits, exclusions, warranties and their application to various situations.
10. Tailors product offering to clients’ needs.
11. Demonstrates understanding of the concept of risk and exposures and how each aspect of risk affects the underwriting profile.
12. Tailors the product offering to satisfy the needs of the client.
13. Adheres to the contents of the Operating Procedures Manual (OPM) and the Company’s overall internal procedures and policies.
14. Nil E&Os.

Education

1. Bachelor’s Degree

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As an Account Executive, you will be a part of the business development team and you will be responsible for building and maintaining strong relations with multi-tiered brokers, new across Western Province. Additionally, you will be responsible for establishing a relationship with new prospects as well as maintaining relationships with existing clients.

For this position, we are looking for a Saudi national with 2-3 years of sales experience with an Insurance Broker.

Responsibilities

• Build a strong pipeline of prospective clients.
• Maintain and build relations with insurance brokers as a way to reach out to new clients.
• Strategize innovative ways to reach new clients.
• Have a good working knowledge of the insurance products available, insurance trading conditions, the Company’s products and services.
• Review contracts as required.
• Demonstrate detailed knowledge and understanding of the insurance market, insurance principles and the ability to apply them in the day-to-day activities.
• Tailor product offering to client’s needs.
• Demonstrate an understanding of the concept of risk and how variables can affect the client, decisions in all classes of business.

Qualifications

• Bachelor’s degree or equivalent experience
• 2 – 3+ years’ of relevant experience with an insurer.
• Organized and able to multi-task
• Strong verbal and written communication skills

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As an Office Administrator to the CEO and Vice President, you will be responsible for carrying out a range of Human Resource and administrative activities in the company, which includes and not limited to coordination with managers, HR and contractors and to assist any staff as required.

Responsibilities

• Maintain scheduling and event calendars for the CEO and Vice President of ACE Gallagher Brokers Bahrain. In addition to this, plan and organize the CEO’s international and local travel schedule and accommodation.
• Manage the reception area and staff to ensure effective communication both internally and externally.
• Maintain all digital and physical archiving of files and important documents.
• Complete all projects assigned by the CEO and Vice President on time.
• Administering staff benefits, programs, and events.
• Liaising with Finance Department in payroll, Leave & absence recording etc.
• Entering data into the database or HR system for maintaining accurate records.
• Counseling applicants and employees on rules, policies, benefits, procedures and job opportunities.
• Provide office guests with a hospitable experience.
• Supervise the maintenance of office areas, equipment, and facilities.
• Provide support to and remain a point of contact for the CEO and Vice President, senior management and employees.

Qualifications

• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Excellent written and verbal communication skills
• Ability to multi-task, organize, and prioritize work
• Bachelors degree and should be an Arabic speaker.

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